Cancellation policy
Your cancellation terms are fixed to your booking when you confirm it. Editing this page later cannot make the terms of an existing booking worse.
Last reviewed: 27 Aug 2026
Draft, pending the owner’s approval
This page states the rules the system actually enforces. The registered company name, commercial registration, VAT number and contact details have not been supplied yet, and final legal wording has to be approved before launch.
Free cancellation up to 48 hours before
Cancel more than 48 hours before check-in and everything you have paid comes back to you, with no fee.
Cancelling inside the window
Cancel within the last 48 hours before check-in and a cancellation fee of 10% of the booking total is kept. The rest is refunded.
No-show
More than 24 hours after your check-in time the booking can no longer be cancelled. It is recorded as a no-show, with no refund.
How to cancel
Open your booking from the link in your confirmation, or from “My bookings”, and choose to cancel. The amount you get back is shown before you confirm.
Refunds
A refund goes back to the method you paid with. It is recorded as soon as you cancel; how long it takes to appear depends on your bank or card issuer.